10 recommendations for medical officials to support neurodivergent learners during annual well-check appointments:
- Kelly VanZant
- Dec 14, 2024
- 2 min read
So, I just did my annual checkup with my medical doctor. I noticed the visit was all the same when I checked in and the receptionist gave me this quiz that felt random and scary. She never says full sentences but words or hints of what information she needs. "Name?" "DOB?" "Street Address?" and "Is your insurance still United Health?" "What's the "Group Number?". By the time I'm checked in and told to take a seat and wait for my name to be called I feel like my anxiety is much higher than when I walked in. And I know this is just the beginning of the usual confusing and agonizing experience for a neurodivergent individual.

So I'm making a 10-list recommendation for medical offices, so they do better for me and help me do better for them.
Create a Sensory-Friendly Environment: Ensure the waiting and examination areas are calm, with minimal sensory overload (e.g., dim lighting, quiet spaces).
Use Clear and Simple Communication: Speak in straightforward language and avoid medical jargon. Use visual aids or written instructions when necessary.
Allow Extra Time: Schedule longer appointment slots to accommodate the needs of neurodivergent patients, allowing them to process information and ask questions.
Provide Consistent Routines: Maintain a predictable structure for appointments to reduce anxiety. Inform patients of what to expect in advance.
Offer Choice and Control: Give patients options during their visit, such as choosing the order of procedures or the type of communication they prefer.
Train Staff on Neurodiversity: Ensure all medical staff are trained to understand and support neurodivergent individuals, recognizing their unique needs and strengths. (FYI- There is another blog coming about this!)
Use Positive Reinforcement: Encourage and praise patients for their efforts and cooperation during the appointment.
Involve Caregivers: Engage with caregivers or support persons who can provide additional context and support for the patient.
Personalize Care Plans: Tailor health care plans to the individual needs of neurodivergent patients, considering their specific challenges and preferences.
Follow up with me! I'm going to nod yes when I don't understand or if I've had information overload and then when I leave, I'm not going to have a clue what you wanted me to do next.
OMG! Yes, this is true for sooo many patients, including the elderly - reflecting how my mom was treated. I am hard of hearing and there are many times when the receptionist checking me in never looks at me so I can lip-read along with trying to listen to the questions being asked!